Sizing Details

We are always looking for the best tees and tanks, and therefore our apparel comes from different designers. Please refer to the size chart to find your best fit. 

Find a t-shirt (or tank or hoodie) at home that you love the fit of.

Lay the shirt flat and measure that shirt from 1 inch below the armpit across the front for width. Then on the back of the shirt measure from the bottom of the collar to the bottom of the shirt for length. Then refer to our size chart and order the size that's the closest match.

This way you know exactly what size to order, because all of our items are custom made to order, and as per our shop policies we do not offer size exchanges.

How Long Are Your Processing Times? When Will I Get My Order?

Our products are made-to-order and take 2-7 business days to process, although busy times of year, such as Christmas, orders may take slighting longer. 

All orders ship from the United States, and domestic shipping is typically is a 3-5 business days. As soon as your order ships you will receive a tracking number to track your package. Shipping outside of the United States is typically 10-14 days. Shipping times are estimates and are not guaranteed.

Buyers are responsible for any customs or import taxes that my apply. We are not responsible for delays due to customs. 

Returns/Exchanges

We will gladly exchange or return unworn and unwashed merchandise in the contiguous United States within 7 days of the date of receipt.

Items must be sent back in their original condition. If not, the buyer is responsible for any loss in value. 

Please e-mail info@jadeharlow.com to start the process. The buyer is responsible for return shipping costs. 

Care Instructions

We recommend apparel is machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners, or dry-clean the items. The apparel can be tumble-dried on a low cycle, but hang dry works best.

When it comes to ironing, use cool iron inside-out. Do not iron the print.

There may be a faint vinegar smell on the apparel when you first receive it, which is caused from pre-treating the apparel to ensure the design lasts. After the apparel is washed, that will disappear and the shirt will be soft and comfortable.

What Printing Methods Do You Use To Print The Designs on the Apparel? 

We use Direct-to-Garment, or DTG printing.

DTG is a printing method that sprays the ink onto the garment using inject technology. The inks then soak into the fibers of the garment. It’s sort of like printing on paper, except on clothing.

Since this is a digital process the print is sharper and has a higher resolution than traditional printing methods such as screen printing. Also, because it's pushed into the fibers of the clothing the design won't peel off or have a hard feel to it.

We hope you love all of our items and much as we love making them. If you have any additional questions, please email us at info@jadeharlow.com